Documentation › Using Steward IT Census
Knowledge base
Knowledge base (the book icon at the top right) is where your team documents how things are done: procedures, known problems and their fixes, tips and tricks, checklists. Anyone with a login can read it. Technicians can link articles to tickets, and articles you choose can be shared with your users in the help desk portal.
Reading and searching#
- The left panel lists the categories with their article counts; All articles shows everything, pinned articles first, then the most recently updated.
- Search looks in titles, text and tags. Several words must all appear.
- Each article shows its tags, who updated it last and how often it was read.
Writing articles#
Administrators and roles with the Knowledge base editor permission (Configuration › Logins & roles) see New article, Edit and Delete.
- Title, Category (pick an existing one or type a new one) and Tags (comma separated, used by search).
- Pin to the top keeps important articles first in their list.
- Show in the help desk portal shares the article with your users (marked 🌐): they can read and search it in the user portal. Only tick it for articles meant for end users.
- The text is Markdown with a live preview next to it:
| Write | Result |
|---|---|
## Heading |
a heading (### smaller) |
**bold**, *italic* |
bold, italic |
`net stop spooler` |
inline code |
| three backticks on a line before and after | a code block (commands, scripts) |
- item / 1. step |
bullet / numbered list |
| a | b | with a |---|---| line below the header |
a table |
[text](https://…) |
a link (web, mailto:, or in-app links such as #/asset/…) |
> text |
a highlighted note |
For safety, HTML in articles is shown as text, and links can only point to web pages, email addresses or pages inside Steward IT Census.
Built-in articles#
New installations get a category Steward IT Census with articles on getting started, deploying the agent with Group Policy, troubleshooting agents, enabling WinRM, SNMP on switches (incl. Cisco), restoring a backup or moving the server, building reports without SQL, and useful registry/file scan items. A category Windows & Active Directory has practical fixes, starting with repairing a computer's broken domain trust without rejoining the domain. They are ordinary articles: edit them to fit your environment or delete them. Updates add new built-in articles; articles you deleted don't come back, and your edits are kept.